Millions of people use federal government services every day. Too often, outdated tools and complex systems make these interactions cumbersome and frustrating.
To improve these services, USDS hires mission-driven professionals into term-limited ‘tours of civic service.’ By working alongside civil servants, they help address some of the most critical needs.
I joined the United States Digital Service in August 2024 and was detailed to build a human-centered design practice at the Veterans Affairs Digital Health Office, launched in June 2024. l led research and design teams to leverage agile and human-centered practices to improve Veterans and their care team’s experiences and drive better health outcomes for millions of Veterans across the U.S. Please inquire for a walkthrough of case studies.
Learn more about USDS.